FAQ

Are your items new?

All the products we ship are brand new and in pristine condition. All items go through our quality control process We inspect each item before we send it to guarantee that it is brand new, never worn and never tried on.

What is the delivery time?

The estimated delivery time is 5-15 business days worldwide. We will deliver the package to your door.

*Shipping times for cozy slippers is different 2-5 weeks!

When will my order ship?

After your payment is verified, it takes up to 24-48 hours to process and ship your order. This does not include weekends or holidays.

Will I get shipping information to track my order?

You will get the tracking number directly to your email about 1-3 business days after shipping with a direct tracking link.

How can I exchange products

In order to exchange a pair please get in touch with us at contact@cozykicksofficial.com

I need to change something on my order. How can I do that?

If you need to change your order, please us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Will I have to pay taxes & duties?

No, we make sure that our customers do not pay more taxes and and that the prices on the website is final. For additional info check our terms of service.

Are the products for men or women?

The products sold on Cozykicks are mostly unisex but please note that the sizes displayed are in men's sizes.

In general, we invite you to always refer to your European size which does not change from one model to another. A size guide is available for all our products to help you avoid any confusion. 

If you have any questions, do not hesitate to contact our team.

How do I know my shoe size?

To find out your usual size, refer to your Nike size. Please note that luxury brand shoes generally run large.

size guide is available on each product to help you. If you have any doubts, don't hesitate to write to us.

What are the biggest and smallest sizes?

The sizes available on our site depend on the models. Some sizes may not appear in the drop-down menu. You can always contact us if you are searching for a specific size - our special team will try to source it for you!

What payment methods do you accept?

We accept all major credit and debit cards : Visa, MasterCard, American Express and Discover. We also accept payments through Google Pay.

How secure is my payment?

The site is secured with a high level of security and data privacy. All payments are securely processed over HTTPS/PCI and your card information never touches our servers.

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